FAQ's
Curious about what to expect on your tour? We’ve got you covered! Explore our comprehensive FAQ section to find detailed answers to all your questions. Whether you’re wondering about the itinerary, accommodations, or what to pack, you’ll find all the information you need to prepare for an unforgettable experience.
Still have questions? No problem! Our friendly team is here to help. Simply reach out to us via our contact form, and we’ll be delighted to assist you. Your adventure starts with the right information, so don’t hesitate to get in touch!
We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express), bank transfers, and mobile money payments. If you have any specific payment method in mind, please contact us to check its availability.
Our warranty covers any discrepancies or issues that arise directly from our services, such as accommodation problems, transportation issues, or guided tour mishaps. We strive to ensure that your travel experience is seamless, but if any issues occur, our team is here to resolve them promptly.
Our main office is located on Level 2 Ntami Complex, Natete in Kampala, Uganda. However, our services extend across the country, ensuring that we can assist you no matter where you are traveling in Uganda. Feel free to visit our office or contact us online for more information.
You can contact us through our website’s Contact Form, by emailing us at info@leysamtoursandtravels.com, or by calling our customer service hotline at +256 200 966630, +447 459 339015 you can also WhatsApp us . Our team is available 24/7 to assist you with any inquiries or concerns you may have.
Yes, refunds are available under certain conditions. If you need to cancel your trip, please refer to our cancellation policy for details on eligibility and the process for obtaining a refund. Our goal is to accommodate your needs and ensure a fair resolution.
Our tours are designed to be family-friendly and suitable for travelers of all ages. However, some activities may have age restrictions for safety reasons. Please review the specific tour details or contact us if you have any concerns regarding age restrictions for particular activities.
Many of our accommodations and some transportation options offer Wi-Fi access. However, connectivity may vary depending on the location. We recommend checking the specific details of your itinerary or contacting us for more information on Wi-Fi availability during your tour.
At Leysam Tours and Travels, we pride ourselves on offering personalized, high-quality travel experiences that showcase the beauty and diversity of Uganda. Our team of experienced professionals is dedicated to ensuring your journey is memorable and hassle-free. With our curated destinations, best price guarantee, and 24/7 customer support, we are committed to making your travel dreams a reality.